Affordable Family Health Care

Experienced doctors in a wide range of general practice issues for all age groups

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Our Services

The Rutledge Family Medical Centre offer a wide range of services for patients including standard consultations, perscriptions, home visits and more. We also offer a 24 hour on call doctor service for emergencies.

- GP Obstetric Services
- Aged Care
- Minor Surgery including treatment for skin cancer
- Vaccinations – routine childhood and travel
- Insertion of Contraceptive Devices – Implanon or Mirena or similar
- Audiometry
- Cryotherapy
- Pilot Medicals
- Spirometry
- Cardiographs
- INR Testing
- Management of Chronic Disease
- All types of Medicals
- Diabetes Reviews
- 75+ years Health Checks-ups
- 45 – 49 year old Health Checks
- Aboriginal and Torres Strait Island People Health Check ups

About Us

Our Office

Our General Practice provides quality affordable family health care. Our doctors are experienced in a broad range of general practice issues for all age groups. Browse our website to find out everything you need to know about our doctors, practice staff, the surgery location, our opening hours and any important announcements.

- Rutledge Family Medical Centre

Our Staff

Dr Peter Davis

Dr Peter Davis

GP Obstetrician – Practice Principal

Principal Owner of Rutledge Family Medical Centre.Has been in Queanbeyan since 1985.

Peter’s ultimate goal is to provide optimal healthcare for his patients.

Special interest in obstetric care, women’s health, chronic disease management, aged care, children’s health, aviation medicals.

Dr Martina Mende

Dr Martina Mende

GP Obstetrician

Martina concentrates her time on obstetric care, women’s health, child health.

Dr Sarah Jensen

Dr Sarah Jensen

GP

Sarah’s main interest is obstetric care, women and child health.

Dr Ren Poh

Dr Ren Poh

GP & special interest in cosmetic procedures

Ren has been with Rutledge Family medical centre for over 12 months. Has a special interest in cosmetic procedures, skin procedures and general medicine.

Dr Tom McGuire

Dr Tom McGuire

GP & Obstetrics Registrar

Tom completed his GP training with us over 12 months ago and enjoys general medicine but has a special interest in obstetric care.

Kim Coleman

Kim Coleman

Clinic Liaison

Roslyn Daly

Roslyn Daly

Registered Nurse

Anna Gatward

Anna Gatward

Nurse Team Leader - Registered Nurse

Cassandra Caldwell

Cassandra Caldwell

Enrolled Nurse

Jayne Rowley

Jayne Rowley

Reception

Zora Todoroska

Zora Todoroska

Psychologist

Simon Scott-Finlay

Simon Scott-Finlay

Diabetes Educator

Dr Amy Daly

Dr Amy Daly

GP Registrar & Obstetrics Registrar

Amy is a GP obstetrics registrar. She has a special interest in obstetric care, women’s health, child health and mental health.

Dr Raya Al Suhel

Dr Raya Al Suhel

GP Registrar

Dr Geetha Mathew

Dr Geetha Mathew

GP & Obstetric Registrar

Amelia Davis

Amelia Davis

Receptionist

Sue Lucas

Sue Lucas

Receptionist

Katelyn Cross-Hicks

Katelyn Cross-Hicks

Receptionist

Contact Us

Contact Information

2/114 Crawford Street
Queanbeyan NSW 2620

Phone - 02 6297 2122

Fax - 02 6297 2521

Appointments

An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

Cancellations

There may be a cancellation fee if we do not receive notice of cancellation of appointment.

We require at least 2 hours for cancellation or a cancellation fee of $40 may apply.

Complaints

Rutledge Family Medical Centre acknowledges that patient’s compliments, suggestions or complaints are an important source of customer feedback.

All correspondence can be addressed to The Practice Manager in writing.

Emergencies

If you have an emergency please telephone 000 or go to your nearest Emergency Department.

Fees

Fees are at the discretion of your treating doctor, the fees listed below are provided as a guide only. If you wish to discuss the fee for your appointment please contact us:

  • Level A –$40.00
  • Level B –$85.00
  • Level C - $120.00 – 150.00
  • Level D – $150.00 – 160.00

Patients who hold a Pension Card will be bulk billed and children under 16 will be bulk billed.

Privacy Policy

Introduction

We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).

This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.

This Privacy Policy is current from 1 May 2020 and is reviewed annually. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.

Collection

We collect information that is necessary and relevant to provide you with medical care and treatment, and manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information may be stored on our computer medical records system and/or in handwritten medical records.

Wherever practicable we will only collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals, other health care providers, and the Myhealth record system.

We collect information in various ways, such as over the phone, or in writing, in person in our practice or over the internet if you transact with us online. This information may be collected by medical and non- medical staff.

In emergency situations we may also need to collect information from your relatives or friends.

We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or requests for x-rays.

There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, debt collection agents, the electronic transfer of prescriptions service or to the Myhealth record system. We may also from time to time provide statistical data to third parties for research purposes. This statistical data will always be

deidentified.

We may disclose information about you to outside contractors to carry out activities on our behalf such as an IT service provider, solicitor or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Data Quality and Security

We will take reasonable steps to ensure that your personal information is accurate, complete, up to date and relevant. For this purpose our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.

Personal information that we hold is protected by:

  • securing our premises;
  • placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and
  • providing locked cabinets and rooms for the storage of physical records.

Corrections

If you believe that the information we have about you is not accurate, complete or up to date, we ask that you contact us in writing (see details below).

Access

You are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time and in accordance with legislative requirements.

There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.

We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety or that of others. We will always tell you why access is denied and the options you have to respond to our decision.

Complaints

If you have a complaint about the privacy of your personal information (including complaints about our use of the Myhealth record system), we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.

If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.

Overseas Transfer of Data

We will not transfer your personal information to an overseas recipient unless we have your consent or we are required to do so by law.

Contact

Please direct any queries, complaints, requests for access to medical records to:

Kim Coleman, Privacy Officer, kcoleman@rutledgemc.com.au or PO Box 204, Queanbeyan, NSW 2620

Reminders and Practice Information

Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. This information along with appointment reminders will be sent by SMS.

Please advise the staff if you do not wish to participate in this program.